General Terms of Sale

The seller is FolieSys SAS, registered with the Paris Trade and Companies Register under number 105 183 933, with its registered office at 47 rue Vivienne, 75002 Paris, France, publisher of the Ripskore service ("Ripskore", "we", "us"). See the website Legal notice for full company identification.

For contractual questions or complaints: legal@ripskore.com, or via the Help page in your dashboard when you have an account.

These GTS apply to business customers (manufacturers, importers, or any legal entity or individual acting in a professional capacity) who order a Repairability Index or Durability Index compliance package through the Ripskore platform.

Ripskore is an independent service provider. The website and deliverables are not a government portal or an official State service.

For each product submission folder, the customer may order a flat-fee package that includes, depending on the selected appliance category and applicable regulatory index (Repairability Index or Durability Index): review of mandatory uploaded documents, production of a structured compliance package, a calculation sheet, a scoring detail PDF, an audit report PDF, and high-resolution official signage (label or pictogram depending on the category), in the account communication language.

Supported appliance categories at the date of these GTS are shown on the website when the folder is created: Repairability Index — vacuum cleaner, dishwasher, electric lawn mower, high-pressure cleaner, laptop; Durability Index — television, washing machine (front-load or top-load).

The customer creates an account, opens a product submission folder, uploads available documents, and completes payment for the flat fee. The contract is deemed formed when payment is accepted by our payment provider and the order appears as paid in the dashboard.

Before payment, the customer must expressly accept these GTS and the GTU. The acceptance date is recorded on the submission folder.

We may refuse or cancel an order in case of suspected fraud, breach of the GTU, or when processing capacity is saturated (waitlist where applicable).

The flat fee per product submission folder is €999 excluding VAT, as displayed on the website at the time of order. VAT and applicable taxes are calculated and collected during online payment (Stripe Checkout) based on billing details provided by the customer.

For a product range or variants of the same model, tiered pricing may be offered on quote upon request to legal@ripskore.com or via the dashboard Help page.

Payment is due in full when the order is placed. No early-payment discount applies unless agreed otherwise in writing.

The customer receives a payment receipt from the payment provider when available.

The customer undertakes to provide accurate, complete, and lawful documents in accepted formats. For the Repairability Index: exploded view, bill of materials, spare parts price list, and product documentation. For the Durability Index: those four documents plus a "warranty, reliability and quality" upload covering reliability-family supporting evidence (warranties, reliability or service-life tests, quality process, depending on the category). Details and formats are shown in the UI at upload time.

After payment, the customer may complete or replace files while the folder status allows. When all mandatory documents are present, the folder is reviewed by our operators. Each file may be accepted or rejected with a reason; if rejected, the customer is invited to upload a replacement.

Production of the compliance package starts only after all mandatory documents have been validated by our team.

Nature of data collected: as part of Repairability Index or Durability Index evaluation, the customer uploads highly confidential technical documents, including without limitation: product bills of materials (BOM), plans and exploded views, spare parts price lists, and warranty supporting evidence.

Non-disclosure commitment: Ripskore (FolieSys SAS) undertakes to treat this information with the highest degree of confidentiality. It will not be sold, rented, shared, or disclosed to third parties without the customer's prior written consent.

Intellectual property and restricted use: all transmitted documents remain the customer's exclusive property. Unlike practices at some third-party certification bodies, Ripskore expressly refrains from using collected technical data and know-how for its own research and development (R&D), for improving third-party services, or for enriching public databases. Data is used solely and exclusively to calculate the index for the relevant submission folder.

Security and sovereignty: documents are stored on secure servers located exclusively in Europe (European Union) and are encrypted at rest and in transit. Access to these files is strictly limited to Ripskore analysts authorised to validate the submission folder.

We target delivery of deliverables within seventy-two (72) business hours from validation of all mandatory documents, subject to reasonable workload and absence of force majeure.

This is a commercial target, not a strict obligation of result, given reliance on document quality and regulatory checks applicable to the relevant product.

The customer is notified by email at key stages (document validation, compliance package preparation, deliverables available).

Deliverables are made available for download from the customer dashboard, in the communication language configured on the account at fulfillment time.

The customer must review files upon receipt and report any manifest defect within five (5) business days at legal@ripskore.com, citing the submission folder id. After that period, deliverables are deemed consistent with the customer's declared information, subject to mandatory legal warranties.

Deliverables support the customer's compliance process; actual publication of the Repairability Index or Durability Index with distributors or sales channels remains the customer's responsibility.

At the customer's express request sent to legal@ripskore.com or via the dashboard Help page, and where the official framework applicable to the appliance category covered by a paid, fulfilled product submission folder has changed after deliverables were made available, we provide updated affected deliverables for that same submission folder at no additional charge.

The request must cite the submission folder id and, where relevant, the regulatory change invoked (calculation grid, signage display format, or supporting documentation requirements published by the competent authorities). Before any update, we verify that the change is official in nature and concerns the category processed.

Depending on the nature of the change: at minimum, we update the signage when only display rules change; when calculation criteria or supporting documentation requirements change, we also update the Excel calculation sheet, scoring detail PDF, and audit report PDF to the extent they are impacted.

This applies to the same product reference and category as the original order. It does not cover a new model, corrections to spare parts data provided by the customer, or extension to another appliance category. We notify the customer by email when updated files are available on the dashboard, within a reasonable timeframe given the request and the nature of the regulatory change.

This commitment does not apply to categories not supported by Ripskore at the time of the original order.

When the customer is a professional acting in the course of business, consumer withdrawal rights do not apply.

For any consumer customers, mandatory legal withdrawal rules apply; however, where performance has begun with the customer's express agreement after waiver of withdrawal rights, amounts due correspond to services already provided.

The customer retains all rights in uploaded documents and data. The customer grants FolieSys SAS a non-exclusive, worldwide licence limited to processing the folder, to store, reproduce, and analyse those materials solely to perform the order.

Ripskore's own methods, templates, software, text, and graphics remain the exclusive property of FolieSys SAS. No intellectual property assignment is granted beyond use of deliverables for the relevant product.

We use reasonable means to provide a service consistent with its description. Our liability for direct, proven loss is limited to the amount excluding VAT actually paid by the customer for the relevant submission folder.

We are not liable for indirect loss (loss of revenue, loss of goodwill, reputational harm, administrative penalties linked to misuse of deliverables, etc.), or for use of deliverables that does not comply with regulations applicable to the customer's product.

The customer remains solely responsible for the accuracy of information provided and for compliant commercial communication (labelling, product sheets, etc.).

Neither party is liable for failure due to force majeure (including widespread Internet outage, natural disaster, war, external strike, unforeseeable administrative decision).

Affected obligations are suspended for the duration of the event; if it exceeds thirty (30) days, either party may terminate the relevant contract by email without compensation, except for services already performed where applicable.

Personal data processing in connection with orders and service performance is described in the GTU ("Personal data and hosting" section), including EU hosting of the platform and files and GDPR compliance.

These GTS are governed by French law. Failing amicable resolution within thirty (30) days, the courts with jurisdiction over FolieSys SAS's registered office have exclusive jurisdiction, subject to mandatory rules for customers established in another EU Member State.