Repairability Index: What Brands Risk During a DGCCRF Inspection
Fines, procedures, and consequences of a DGCCRF audit for brands and importers of household appliances.
The DGCCRF (French Directorate General for Competition, Consumer Affairs and Fraud Control) is responsible for enforcing the Repairability Index since its introduction.
How does an inspection work?
Inspections can be:
- Planned — as part of a national campaign by product category
- Triggered by a complaint — from a consumer or competitor
- Random — during a broader inspection
The DGCCRF inspector may request to see your entire compliance submission folder: score calculation, technical documents, displayed label.
Penalties
Administrative fines
- Individual: up to €3,000
- Legal entity: up to €15,000
Other consequences
- Mandatory compliance under penalty payment
- Publication of the sanction (reputational damage)
- Injunction to stop selling in case of serious violation
- Reporting to e-commerce platforms (Amazon, Cdiscount, Fnac may suspend your listings)
Most common mistakes
- Score not published — the index is not displayed on the product page
- Inaccurate score — the calculation does not match official criteria
- Incomplete technical file — supporting documentation missing or inconsistent with the published score
- Insufficient exploded view — diagram too basic or incomplete
How to prepare?
The best defense is a complete, audit-ready submission folder:
- Compliant exploded view
- Complete Bill of Materials
- Up-to-date spare parts price list
- Product documentation available
- Score verified by an expert
Ripskore delivers an audit-ready compliance package in 72 hours, with expert review to ensure your folder withstands inspection.